Terms and conditions

These terms and conditions apply to the hotel accommodation contract at Hotel Goldene Rose. The German version is authoritative; this translation is provided for convenience.

I. Scope

These terms apply to contracts for the rental of hotel rooms for accommodation as well as all further services and deliveries provided to the customer. Subletting or reletting of the rooms, and their use for purposes other than accommodation, require the hotel's prior written consent. The customer's own terms apply only if expressly agreed in writing beforehand.

II. Conclusion of contract, contracting parties, limitation

The contract is concluded when the hotel accepts the customer's application. The contracting parties are the hotel and the customer. If a third party ordered on behalf of the customer, that party is jointly and severally liable with the customer. Claims against the hotel generally lapse after one year; claims for damages lapse after five years, irrespective of knowledge.

III. Services, prices, payment

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services. The customer is obliged to pay the applicable or agreed prices. Prices include statutory VAT. Invoices without a due date are payable within ten days of receipt without deduction. The hotel may request a reasonable advance payment or security deposit and may authorise credit cards before arrival.

IV. Cancellation by the customer

Cancellation by the customer requires the hotel's written consent. Without it, the agreed price is payable even if the customer does not use the contractual services. Where a date for free cancellation has been agreed in writing, the customer may cancel until that date without incurring claims. For rooms not used, the hotel must credit income from other letting and expenses saved. Alternatively the hotel may charge at least 80 % of the agreed price for accommodation with or without breakfast.

V. Cancellation by the hotel

The hotel may withdraw from the contract if an advance payment is not made within a reasonable grace period, or for objectively justified reasons — for example force majeure, booking under misleading or false statements of material facts, or justified concern that use of the hotel's services may endanger operations, safety or reputation. In such cases the customer has no claim for damages.

VI. Room provision, handover and return

The customer acquires no claim to specific rooms. Booked rooms are available from 3:00 pm on the agreed day of arrival. On the day of departure, rooms must be vacated by 11:00 am. Thereafter the hotel may charge 50 % of the full room rate for use until 6:00 pm, and 100 % from 6:00 pm.

VII. Liability of the hotel

The hotel is liable with the diligence of a prudent businessperson for its contractual obligations. Excluded from any limitation are damages arising from injury to life, body or health, and damages based on intentional or grossly negligent breaches of duty. For items brought in, the hotel is liable according to statutory provisions — up to one hundred times the room rate, at most 3,500 €, and for money, securities and valuables up to 800 €. These may be kept in the hotel safe up to 20,000 €. Providing a parking space does not constitute a safekeeping contract.

VIII. Final provisions

Amendments or additions should be made in writing. The place of performance and payment is the hotel's registered office, which is also the exclusive place of jurisdiction in commercial dealings. German law applies; the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules are excluded. Should individual provisions be or become invalid, the validity of the remaining provisions is unaffected.

Hotel Goldene Rose Heidelberg